Advance Hotel - Hotel Guest Telephone Call Billing for Receptionists

• Simple and intuitive Windows interface that is quick and easy to use
• See the state of rooms at a glance. Four different views available.
• Update status of one or more rooms with two mouse clicks
• Call Charges automatically associated only with a guest's stay (displayed and cleared on Check Out)
• Detailed log of calls easily available
• Warnings if calls made when room not Checked In
• Supports management of 'administration' phones
• Export of Call Detail Records in CSV format
• Full set of Historical Reports
• Simple to install and configure
• Multiple-language support built in
• Software licensing can be enabled by a phone call
• Works with most PBXs with V24 Call Logging Output
• Guest charges based on simple cost mark-up or cost per unit
• Example Call Costs available including multiple dialled codes for display in guest rooms
• Call Charges derived from:
  • Carrier supplied Advice of Charge (where available)
  • Meter Pulse count
  • Algorithmically from Duration, Dialled Number and Time of Day/Date

• Easy to use method of reliably recording guests' phone calls
• Works with systems and situations where meter pulsing is not available (future proof)

• A product that opens up a whole new market

View:

• Numbers of calls answered and lost per hour each day
• Average and maximum answer times
• Enables effective management of telephone receptionists (e.g. are they too busy to be able to give a good response to your callers)

• Easy to use recording of guests' newspaper requests
• Order from supplier using a simple summary list
• Optional single menu click
• Fax ordering (MAPI compliant or Windows 2000 Fax service required)
• Display or Print daily delivery schedule
• Invoicing by room or date (integrated with Invoicing option where enabled)
• Easy to configure a range of titles, with cost and sell prices
• Separate list of Sunday titles

• Record name, address and other basic details of your guests
• Name can be displayed with the room name and icon
• Name and address automatically put on invoice
• Contact details (where the guest found your establishment) can be recorded
• Multiple Telephone Numbers can be recorded for each guest (e.g. home, work, mobile)
• Telephone numbers used by CLI feature

• Pop Up window shows telephone number of person calling, the number they called and (if their telephone number is recorded in the Guest information) their name and company.
• If a call was not answered it the number that called may be looked up in the CLI records and the person called back - may be they wanted to make a booking!
• The caller's number may be cut and pasted into other applications, e.g. if there is a separate front of house booking system

• Easy to configure list of pre-defined invoice items with user defined main categories, default prices and tax codes
• Invoice entries may be taken from default items or over-ridden.
• Integrated operation - Guest Name, Phone charges and Newspaper invoice items added automatically

• Pre-programme alarm calls for guests
• Can be automatically repeated for duration of stay
• Status of call recorded
• Uses standard Voice Modem - enables feature on PBXs that would otherwise not be suitable

• Advance Hotel requires a PC running Windows 95 or Windows NT4.
• The PC must have at least 32Mb of RAM and 20Mb of disk space available.
• A spare COM port is required to link the PC to the PBX. This must be in addition to any COM port required for a mouse.
• The monitor should be capable of displaying at least 800*600 pixels.

The following PBXs are currently supported (others being added all the time)

• Alcatel 4200e
• Alcatel 4220
• Alcatel 4400 rel 3
• Ascotel 2030
• Elmeg
• Ericson BP250
• Goldstar GDK
• Goldstar GDK 162
• Hicom 150E
• Hicom 150E Office Com
• Intertel Axxess
• Kinsman
• MINC
• Mitel Imagination
• Mitel SX2000
• Norstar Modular
• Panasonic KXTA
• Panasonic KXTD
• Samsung DCS
• Samsung DCS Compact II
• SDX (now Avaya) Index